Customer Care

/an·fì·bio/

Just as amphibious vehicles can manoeuver on land or water, our footwear is designed to withstand against the elements. As a result, Anfibio boots are made with superior grade full-grain waterproof leather or suede with a natural wool or genuine shearling lining that’s formulated to provide warmth without the unsightly bulk.

Our styles are sophisticated, versatile and comfortable, and provide a guarantee in material and workmanship. Completely designed and made in Canada, Anfibio boots are as true to their national roots as you are to braving our country’s gloriously infamous winter. The question you should be asking yourself is: why not Anfibio?

To learn more about us, please visit Our Story page!

Our products are 100% made in Montreal, Canada in one of the last family-owned shoe factories.

If you want to send us an email, we are happy to answer any question about our process and uncompromising commitment to quality!

You can purchase Anfibio boots through our network of independent retailers, our flagship boutique located in Montreal or directly on our website. To locate an independent retailer in your area please consult the retailer locator map here.
Please feel free to contact us by email if you have any questions.

We're proud to be based in Montreal. If you're nearby or visiting, we'd love to have you come visit. More information can be found here. We look forward to meeting you!

No. All products purchased through one of our independent retailers, must be returned to the store in which they were purchased. We cannot dictate or intervene in independent store exchange or return policies.

While fit may vary by style, we typically recommend the same size you wear in other leather boots. If you are between sizes, order the larger size. We recommend measuring your feet in millimeters and referring to our size charts to determine which size is best. To know how to correctly measure your foot size, please click here.

Still unsure? Send us an email. We'd love to help you find the right size.

All men’s boots are listed in our custom “E-Standard” width. The Standard width fits the majority of the population. 

In select styles, we also offer a ‘Wide’ and “Extra-Wide” width option, which is best for customers who wear 3E or 5E widths. The approximate variance in “width circumference” from “E-Standard” to “3E-Wide” is 10 millimeters and you need to consider an additional 10 millimeters from 3E to 5E. (See a full list of styles available in Wide here.)

Any additional questions? Send us an email.

While fit may vary by style, we typically recommend the same size you wear in other leather boots. If you are between sizes, order the larger size. We recommend measuring your feet in millimeters and referring to our size charts to determine which size is best. To know how to correctly measure your foot size, please click here.

Still unsure? Send us an email. We'd love to help you find the right size.

All of our styles are currently available in a custom “B-Standard” width, which fits the majority of the population. In select styles, we also offer a ‘Wide’ width option, which is best for customers who wear D widths. The approximate variance in “width circumference” from “B-Standard” to “D-Wide” is 5-6 millimeters. (See a full list of styles available in Wide here.)

Any additional questions? Send us an email.

Yes, we also specialize in extended sizes on select styles for men and women. For men, special sizes range from 13-19 and for women, special sizes range from 12-14. We also make true half sizes and wide widths.

Do you also make wide-calf boots?

Yes, we make boots with 16” or more in calf circumference. It’s important to note that functional laces, buckles or stretchy uppers also make excellent choices for wider calves and a few of our taller boots have elastic gussets that stretch to provide additional calf circumference.

Please refer to specific product details for sizing information. The best way to ensure a great fit is to visit one of our authorized retailers, or by visiting our flagship store in Montreal.

Required tools:

• Measuring tape
• Sheet of paper to mark outside of foot
• Ruler
• Pencil

Required information to produce your made-to-order boots:

• Foot length in millimetres (point c on image)
• Ball point width circumference in millimetres (point a)
• Instep width circumference in millimetres (point b)

Your feet change during your lifetime and one foot is always slightly larger. To make sure that you get the best possible fit and comfort, we suggest you follow the simple directions below each time you purchase new boots or shoes. Sit on a chair with knees bent 90 degrees or have someone else mark your feet for you so that you are standing up straight, full weight-bearing. Depending on the size of your feet, you may need to use a larger piece, or tape two pieces together.

1. Place a piece of blank paper on a hard floor.
2. Stand on the paper wearing a sock of medium thickness.
3. Holding a pencil vertically without tilting, place a mark at the end of your heel.
4. Place another mark at the tip of your longest toe.
5. Mark the sides of your foot at the widest part.
6. Measure your other foot using the same method.
7. To find your size, measure the heel-to-toe mark. For example, if you are a woman and your foot measures 245mm long, you will wear a u.s. size 7.5 shoe. Please refer to size chart for more conversions.
8. To find your width, measure the marks for the widest part of your foot. For example, if you are a woman with a u.s. size 7.5 length and your width measures 230mm, you will wear a medium width (b) shoe.
9. If your measurements are between two sizes, or you find one foot's measurement larger than the other, always move up to the larger size and submit to us the dimension of the longer foot.
10. If swelling is an issue you may also wish to measure your foot girth. Girth is measured all the away around your foot and can be measured at the instep (instep girth) and/or at the ball of your feet (foot ball girth). You can call us with these measurements and we can help.

Any questions? Please contact us by email. info@bottesanfibio.com or at 1.514.279.4541

All Anfibio boots are made using insoles that consist of a 10mm high quality footbed that is designed to support the foot for maximum comfort. A steel shank provides added arch support whereas a layer of texon maintains the midsole’s rigidity. A layer of foam acts as a shock absorber and more important allows the midsole to mold your feet for a customized fit. A layer of wool or shearling is built-in our innersoles to provide an additional heat source.

Our superior grade full-grain leathers and suedes boast durability as well as an uncompromising adherence to good taste. Anfibio leathers and suedes allow perspiration vapors to dissipate maintaining your feet warm and dry. The statement is boots that are both overtly durable, comfortable and subtly chic.

All of our Anfibio leathers and suedes have been certified waterproof by surpassing 15,000 flexes on the bally penetrometer. You will discover that water is instantly repelled from the surface of your Anfibio boots and your feet will remain warm and dry.

Our Anfibio boots are lined in breathable 100% natural wool, genuine shearling or in a light microfiber.

Yes, on boots with removable insoles you can replace them with an orthotic insole of your choice. Removable insoles are listed as a feature in our product descriptions.

No, we do not rate our boots because there are too many factors that could impact your feet being cold.

Anfibio boots were created to withstand our Canadian winters, however it is important to allow enough room for body heat to circulate around your feet, because fit is the most important part of keeping your feet warm. Boots that are too tight will be cold. Degree of activity is also a factor as well as making sure your extremities are covered with a hat and gloves. The materials that make up the outer sole of the boot are also important and the best winter boots have thermal rubber soles.

The socks you wear will also determine how warm your feet will be. A dry foot is a warm foot. When you head out into the cold and your body adjusts to the change in temperature, perspiration can form on your feet. Everyone has their own personal preference when selecting the materials in socks, and there are many materials what will work to wick moisture away from your feet. Merino wool socks are great options for winter.

We stand behind everything we make and guarantee our products will perform as intended.

Each pair of boots we sell is handmade by artisans. Each pair of boots will wear differently from person to person and vary from style to style. Factors such as terrain, weight, and intended use will have an effect on how quickly the product wears. Sole replacement, wear to wool interior, scratches, scuffs, and insole replacement are considered normal wear and tear and are not considered defective. 

ANFIBIO guarantees all boots against any manufacturer defect for six (6) months from the purchase date. If a defect occurs within six (6) months from the purchase date, ANFIBIO will repair the issue free of charge. The guarantee does not cover water penetration through lace openings and/or zippers and if the product has been subjected to misuse, negligence, accidents, chemicals, or exposure to extreme heat. Zipper breakage is not covered under the guarantee. Due to the nature of the leather, any irregularities should not be seen as defects, but rather as inherent qualities of the material. A slight dye transfer may occur with darker coloured leathers and suedes during first few wears. This discoloration is not covered under the manufacturer’s limited warranty.

If you have any repair issues that are not covered under warranty, or would like to know if your repair is covered, please contact us directly at info@anfibioboots.com.

For orders shipped within Canada and the United States we offer FREE STANDARD SHIPPING for all orders over $150 (before tax).

For orders shipped within Canada and the United States we offer FREE STANDARD SHIPPING. All orders are shipped from Montreal, Quebec through Canada Post. Kindly be advised that our entire range of boots is meticulously crafted and made to order within a timeframe of 10 business days. Free standard shipping for Canada and USA only.

All international shipments will ship through Canada post. Additional costs apply based on your delivery location. Rates are determined by Canada Post. Service takes approximately 14 business days depending on your location.

For orders shipped within Canada, sales taxes apply, but vary depending on the "ship to" address (province/territory). For orders shipped to the US and international locations, no sales tax is charged however international duty rates may apply.

We accept the following the following payment options:

Visa, MasterCard, American Express, Paypal, Apple Pay, Google Pay.

You can track your order by providing your order number and postal code in the track your order feature.

We want you to love your Anfibio boots, however If you’ve ordered the wrong size or have any other issue, you can always exchange or return your order as long as: 

1. Your boots are unworn, undamaged, in re-sellable condition, (i.e. no creases or wear on soles) Original tags must remain attached and boots must be returned in their original shoebox.
2. Your boots are returned within 15 days of receiving your original order.
3. Please return the merchandise using your carrier of choice. We do not absorb return shipping fees.
4. We do not accept returns purchased from our retail boutique or any other third- party retailer.
5. Products purchased in our flagship store are subject to the return policies outlined on the store receipt. Our Anfibio flagship store does not issue refunds, only exchange or store credits within 7 days of the original purchase.

Our customer care team is always here to help if you need us! Feel free to email us with any questions or concerns. 

Care for your leather boots by wiping them with a humid cloth, and clean suede boots with a soft shoe brush and water. This is all you need to maintain your Anfibio boots in good condition!

DON'T put your boots next to a heater or other sources of heat in order to dry them. Our Anfibio leathers will dry naturally overnight and maintain their suppleness.

DON'T clean your boots with cleaning products that are offered at shoe stores, water alone will work. Using store products may damage the leather's texture and performance.

DON'T put your boots away in storage for warmer months without giving them a good cleaning.

DON'T remove your boots by pressing on the heel counter with your other foot because it could damage the heel counter and impact the comfort.

Taking the time to care for your Anfibio boots will help keep your feet warm and comfortable during the cold season and also help extend the life of your Made in Canada footwear!

LEATHERS & SUEDES: Our superior grade full-grain leathers and suedes boast durability as well as an uncompromising adherence to good taste. Anfibio leathers and suedes allow perspiration vapors to dissipate maintaining your feet warm and dry. The statement is boots that are both overtly durable, comfortable and subtly chic. 

WATERPROOF: Due to our trusted waterproofing treatment process, you will discover that water is instantly repelled from the surface of your Anfibio boots, therefore you can rest assured that your feet will remain warm and dry. All our Anfibio leathers and suedes have been certified waterproof by surpassing 15,000 flexes on the Bally penetrometer.

LINING: Our boots are lined in breathable 100% natural wool or genuine shearling keeping your feet warm and dry in a wide variety of climates.

INSOLES & MIDSOLES: All Anfibio boots are made using insoles that consist of a 3mm high quality footbed that is designed to support the foot for maximum comfort. A steel shank provides added arch support whereas a layer of texon maintains the midsole’s rigidity. A layer of foam acts as a shock absorber and more important allows the midsole to mold your feet for a customized fit. A layer of wool or shearling is built-in our innersoles to provide an additional heat source. 

SOLES: We offer a range of soles that are made with the finest components, guaranteeing comfort and stability. Various designs, patterns, and treads are created for the bottom of the sole to provide the appropriate grip and traction depending on the style and purpose of each unique boot style.

OTHER: A flexible box-toe is placed under the upper. This box-toe possesses the characteristics of being waterproof and capable to take back it’s original shape once folded, thus, assuring the upper’s firmness. In order to increase the upper’s firmness as well as the life of our Anfibio boots, an adhesive waterproof backer is placed under the box toe. A leather counter pocket as well as a high-quality counter are placed at the heel level. The first reduces the wear and tear caused by friction while the second offers the rigidity needed for comfort of your feet.

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Making sure your feet stay warm and dry involves more than just putting on warm boots. Below are a few tips for keeping your feet warm:

+Preferably wear merino wool socks.

+Before putting on your boots, make sure your socks are completely dry and not humid.

+Make sure your boots fit well, not too loose nor too tight.

+Do not stand still outdoors for long period of times.

+Wearing a hat and gloves does help to keep your feet warm.